House of piqué
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Safe packing, fast and free guaranteed international delivery
We carefully pack, occassionally gift wrap and then dispatch every of our items with tracked & signed for service, value insured as standard.
We also update our costumers with the tracking number so they can follow up the delivery process.
We tend to dispatch orders by the next working day as we receive an order.
Estimated delivery times:
UK 1-2 working days
EUROPE 1-2 weeks
USA, CANADA 1-2 weeks
AUSTRALIA, NEW ZEALAND 2-3 weeks
JAPAN 2-3 weeks
SOUTH AFRICA 2-3 weeks
CHINA, RUSSIA 3 weeks
THE REST OF THE WORLD 3 weeks
Please note that we do not post to some countries in Africa, Asia, Central and South America. Please enquire for orders with a delivery address not in the regions listed above.
30 days money-back guarantee
Every of our products come with standard 30 days guarantee for quality and the content description. Please note genuine antique items are sometimes with light marks of age and use.
Our costumers may return any products within 30 days counting from the date of the purchase, if they do not arrive in the condition as described or seen on the photos. There is an exemption when we do not accept responsibility for a return due to careless handling by the costumer, or if a return is being misused.
Postal delivery delays are not usually grounds for a return or compensation claim being initiated, unless the parcel was genuinely lost.
Usually the buyer pays the return post cost, and we require our buyers to use a tracked & value insured service for returning our products.
Please only return an item to the post box address we will confirm in an email, and kindly consult the tracking number to us!
We expect the items to be returned in the same quantity and condition, complete with all of their parts, as they were dispatched, unless damage occured through post.
Failing to comply with these rules may result in refusal of the return or sending a partial refund only.